Stuff happens. That's a given. It's what you do after that makes or breaks you. So here are my terms, so that when something happens we are on the same page.
By hiring, purchasing from, or else wise engaging with myself (Christopher Hurkens) or Chris Fix It, you explicitly agree to these terms, which become a legally binding contact between myself and yourself (the customer).
Unless alternate plans are made BEFORE work begins, in writing, payment is expected immediately after work is completed. On larger projects, payment for materials is due upon delivery. For Commercial customers and Management companies, payment is due 30 days from the invoice date. Valid payment must be received on or before the due date to avoid fees, interest, and other consequences. Payment can be accepted via Cash, Interac eTransfer, PayPal, or Credit Card. The customer is responsible for paying any and all transaction fees (in the case of Credit Card, that is 5%, which will be added to the total). Cheque is also accepted for established customers, or for onsite work where the cheque address matches the service address, or commercial customers.
In most situations, I try to provide flat rate quotes, so you know exactly what you pay.
However, there are several situations where this is not possible or preferable. In those cases, the invoice will be based on my hourly rate plus material costs.
For customers who pay immediately upon completion, my rates are $50/hr beginning March 1 2019, or $60/hr beginning March 1 2020. For customers that require invoicing and time to pay (up to 30 days / NET30), rates are $60/hr beginning March 1 2019, or $75/hr beginning March 1 2020. This rate applies to all time spent on a project, including travel, store runs, and time spent off-site (travel waived within Lethbridge), except quoting and invoicing. Beginning April 15 2019, to cover time quoting, invoicing, and other logistics, 0.5 hours are added to all residential invoices, and 1 hour is added to all commercial invoices. A minimum 1 hr is charged for all visits requiring an appointment or for commercial clients. Materials are rounded up to the nearest $5 after GST.
Finally, I strive to stick to my quotes. However, there are some situations in which that will not be possible. Some reasons are:
Sometimes I ask for deposits for certain services or goods. I typically only do this on purchases pending delivery, for offsite services, or online orders, wherein the deposit protects me in the event of cancellation. For this reason, deposits are usually non-refundable, however, this also means there is typically no additional penalty in the event of cancellation (but I do still need to be notified as soon as possible).
Although I pride myself in quality work, I am not licensed/certified as a plumber, electrician, automotive technician, or otherwise (except as a Kantech Access Control Installer.) I am however a homeowner, and do my own computer, automotive, and home maintenance, repairs, and upgrades. I have completed an A+ Computer course, and have been doing computer repairs for over a decade. I come from a family of tradespeople. I am also a fast learner and a adept problem solver, and have found few problems I could not fix.
As such, I do not pull permits. Only licensed tradespeople and homeowners can pull permits. As such, it is the customer's responsibility to comply with municipal requirements, and I cannot accept any responsibility for a customer's failure to do so.
I may or may not hire subcontractors to assist with jobs. At no point are your responsible for paying subcontractors, nor should you go to them for concerns or warranty claims. Everything goes through Chris Fix It.
Generally speaking, all sales are final. Typically, returns are only accepted in the following cases:
I love hearing from my customers! If you have a positive experience, please share it on my Google Maps or Facebook listing. If you have had a bad experience, please contact me before you post; I want to make sure that you have a 5 star experience.
I guarantee all my work and my materials for 90 days, and will repair or replace any defect at no charge within 90 days.
I do not guarantee customer provided materials. I also do not guarantee my work/materials if they have been modified, damaged, neglected, abused, or where the failure was caused directly or indirectly by the customer or a third-party, or other problems beyond quality of components or workmanship, are not covered. I may also withdraw my warranty, verbally or in writing, before work begins, on certain work or materials. I also only guarantee performance to the use or specifications discussed, written, or if neither, to a level or use that could be reasonable assumed. If you want something done a certain way, you need to make that clear before I start.
I only guarantee the actual work I performed. Any claims not directly related to the actual work performed, or beyond the scope of the work I performed, are not covered. My guarantees are not legally binding, and I solely may determine the remedies for warranty claims. I do not pay for repairs to my work done by the customer or third parties hired by the customer.
Labour is usually free on warranty repairs. However, some other costs are not, such as travel out of Lethbridge, or possibly additional or replacement material or part costs. Whenever possible additional costs will be made known before hand.
No guarantees exist on used goods sold on their own (exclusive of a service), unless those items have been specifically advertised as having a warranty.
I take non-payment very seriously. Once work has been signed off on, or otherwise deemed suitably complete, payment is due, and must be paid within the normal terms (immediately for most work; within 7 days for large, multi-day projects; within 30 days for commerical customers/management companies; or according to other payment terms as written on the invoice/estimate). If there is an issue, it must be made known prior to signing off, or the job will be considered complete and payment due. If there is an issue after signing off but before payment, then the issue is considered a warranty item, and is not cause for failure to pay. Where full payment is over 24 hours late, or where the customer has refused payment, the account will become delinquent, and the following will occur:
I do guarantee my work, however, I do not accept any liability for my work (or the work of subcontractors), or for any damages that may result from my work or any interaction between myself Christopher Hurkens, my subcontractors, and the customer. The customer agrees to waive my liability, any and all claims against myself, Chris Fix It, and any sub-contractors for any losses resulting from any work, service, refusal to provide services for any reason, failure to complete in a given time frame, or other real or perceived loss caused in any way from any action or inaction of myself, Chris Fix It, or subcontractors.
I will do my best to remedy any situation that may arise, and will willfully repair any damage or issue caused as a result of my actions or inaction, but I have no legal obligation to do so.
By hiring me, you, the customer, agree to this.
Further, if it is found I am liable for damages, and the waiver above is declared void, the customer agrees that my liability for damages is limited to the amount that the customer has paid for the work in which the damages occurred. If the customer has not paid for the work, their claim is limited to clearing any debt to Chris Fix It for the work in question.
If any portion, clause, or sentence of these terms becomes unenforceable, illegal, etc, only that specific sentence or portion is considered invalid and the remainder remains in force.