Whenever possible, I cover every aspect of your project or repair. That way, you only need to make one call, pay one bill, and have one place to go for service or warranty. It saves you stress, leaves you with a more polished result, and ensures maximum compatibility.
If I Can't Fix It, It's Free!
Nothing irks me more than paying someone to tell me something I already know - it's broken. That's why if your problem can't be fixed - whether the solution is unfeasible, or it just has me stumped - then you don't have to pay for my time. Unfortunately certain costs are non-refundable and will still need to be paid, such as out-of-town travel expenses or consumable parts, but that's pennies compared to the fees some companies charge just to show up.
Don't beat around the bush - say it like it is! I love feedback, both good and bad. It helps me to improve. At the same time, I will be frank and honest with you about every aspect of the work, so you are always fully informed.